3 Weeks ago I ordered the Digital Voice + Internet + Cable package... and I told the sales rep i needed to keep my original phone number, which they said they would handle via a porting of the number from AT&T..which generally takes 4 days. Now that would have been completed before the installation techs came to install the Digital Voice service, had the moron ever filed the work order for the number port. So the techs came out and installed it, as a "new" installation, with it's own Comcast number, thinking the number that was supposed to be ported from ATT was a new number assigned by Comcast. Low and behold, they are befuddled as to why i can make outbound calls but not receive inbound calls from anyone. They call their Advanced Technical Support line and find out that the job is not a "new" installation but a "transfer" from ATT to Comcast, which requires the number to be ported (released from ATT and picked up by Comcast's system). So the tech tells me our inbound calls are going to ATT's system, rather than Comcast's because the number hasn't been ported, and there was no order to do so, and that we will have to call and schedule a new work order for the port, which generally takes 4 days like I said before. So he also informs me that we can't "cancel the order" and repair ATT's line to the house that he just cut, because that would make it impossible for them to port our number again in the future if we chose to have them come out and install the digital voice all over again, due to some bull................ Federal regulations....so we're screwed, stuck with no inbound calling, and outbound on Comcast.
So ok, simple, I call ATT and have them forward all inbound calls to my cell phone...right? Well I did that, and it worked for a while, until Thursday (yesterday) when the Porting of our number was supposed to be done, and the guy was supposed to come out and finish the porting here on site. Well, we call to schedule an appointment, and they tell us they cant get a guy out until the 14th, and on top of that, it was set up as a General Repair, not a porting. So we go through the whole ordeal again, and apparently the number still isn't ready for porting to Comcast, and wont be until at least next Monday. So Comcast keeps the appointment for the 14th, and changes the work order to include the "Number porting." All good now right? I have my calls being forwarded, I have my appointment RESCHEDULED, and it seems like after 7 days of no inbound calls to my home line, I should have it next Tuesday... right, all dandy? No.. wrong. ATT stops forwarding the calls yesterday per their instructions, so I call to have it resumed until next Tuesday, which is done easily, so I should be all set until then? Wrong again! The idiot at ATT forwards the calls to my number but doesn't add the damn 1-Area Code- to it, so people calling from out of area or on cell phones keep getting the "please dial 1 + Area Code"... despite the fact that they themselves are physically dialing 1+area code
Alright I had no idea about what was going on with the forwarding until i tried to call home, from several cell phones and out of area phones. I then get an email from a Casting Director from an audition for a Gillette commercial I just did, asking why I haven't been answering my phone (don't know why they called my house phone when i put my cell phone as contact number but whatever), so I email them back and they inform me that they went with their next option because they hadn't heard from me. So now, as you can imagine, I am friggen pissed as hell, this commercial was paying 1800 for the 12 hour shoot + residuals because it is a national commercial. I call Comcast, rip them a new one, call AT&T rip them a new one. Now I want some compensation.
My question, how do I proceed? Do I file with the BBB? Do I waste my time and money and file a suit? What the hell, they owe me something.