View Full Version : I'm starting a Jiffy Lube boycott
Hitman23
01-05-06, 12:13 PM
My lazyness finally caught up to me...
I brought my car to Jiffy Lube one day for an oil change, and the idiot mechanic who worked on my car forgot to tighten the filter. All my oil leaked out and the engine started knocking a few days later. Luckily I shut it off in time to save it from seizing but the potential damage to my car probably won't be noticable until something happens. Anyway, the good news is my mechanic filled up the oil and it's running like nothing happened. But I am still fighting Jiffy Lube for what I'm owed. A reimbursement for my rental car and the so-called "Service" done to my car. This multi-billion dollar corporation (they are a daughter company for Shell) is arguing over $70. Apparently they refuse to pay for the entire service done to may car, just for the oil filter that fell off and the oil I lost. To me, it only seems fair that since I obviously am extremely unsatisfied with the service done to my car I should receive a full refeund, but they refuse. Not to mention it took two months for me to get what I did get for the rental and the oil change.
Funny thing, over the next week or so as I had to explain where my car was to numerous people, I happened to hear story after story about how this has happened to alot of people. And when I origionally called them to complain about the problem they told me "usually when this happens, it happens when you first ride off the ramp, not a few days later". I'm sorry, "USUALLY"? Does this happen often enough where they know when it's supposed to? It's not that hard to believe it could have just taken a few days to get loose enough to fall off, plus I know synthetic oil can run a little further dry then regular oil, but to tell me "usually" sends up a HUGE red flag.
So.... just wanted to warn everyone, it's worth the extra few dollars to go to someone you know, and don't get lazy. Eff Jiffy Lube. :mad:
RhodeyYankee2638
01-05-06, 12:16 PM
I don't like Jiffy Lube, i usually just use vaseline
Hitman23
01-05-06, 12:19 PM
I don't like Jiffy Lube, i usually just use vaselineI wish that's what I had done that day instead.
DJSANGEL
01-05-06, 12:22 PM
I'm with ya HM23, Last time I had my oil changed at Jiffy Lube....they broke off the top of my dipstick :mad: .....Nevertheless, It had to be drilled out!!! I had to buy a new one that cost $30 from the dealer..........
I didn't sue them or try to get my $$ back - I just NEVER went back again.....There's other places to get an oil change......
yankeesAZ
01-05-06, 12:26 PM
Do they still use the "dirty oil filter" trick, where they pull out an old one and show it you and scare you into getting one?
Hitman23
01-05-06, 12:27 PM
I'm with ya HM23, Last time I had my oil changed at Jiffy Lube....they broke off the top of my dipstick :mad: .....Nevertheless, It had to be drilled out!!! I had to buy a new one that cost $30 from the dealer..........
I didn't sue them or try to get my $$ back - I just NEVER went back again.....There's other places to get an oil change......You should have. You're entitiled to that $30. I would have done it just on principle.
Hitman23
01-05-06, 12:27 PM
Do they still use the "dirty oil filter" trick, where they pull out an old one and show it you and scare you into getting one?Well, I get a new oil filter every time. Don't you? :confused:
RhodeyYankee2638
01-05-06, 12:36 PM
Well, I get a new oil filter every time. Don't you? :confused:
I'd really hope so
penfold
01-05-06, 12:40 PM
We're going to a trusted local mechanic for my oil change tomorrow. I'm a few miles late... but at least we're on good terms with the guy doing the work.
DiMaggio5CF
01-05-06, 12:48 PM
I had a similar problem, but in my case, it was the oil cap that they forgot to tighten. As soon as the oil got hot and the pressure built up, the cap flew off and oil spewed all over the place. I didn't get my money back, but I took it back there and got them to do it again on the house.
Another problem I had with them was when they checked my air filter, they didn't put it back in right, and so my check engine light came on. It wasn't really their fault because when I fixed it, it was really hard to get to snap into place and it sort of looked right even when it wasn't, but it was still a pain in the ass.
The only thing I hate about Jiffy Lube is that they always try to sell you something else. To fight that, I would start shaking my head as soon as the guy came over to talk to me.
I've actually started taking it back to the dealership for oil changes and tire rotations now. I'm usually dead against that, but it's actually not badly priced at all, and with the coupons they've been sending me, it's actually cheaper than Jiffy Lube. And last time I brought it in, they pulled a nail out of my tire and patched it for free, so that bought them some credibility.
Irabu's Son
01-05-06, 12:52 PM
Rock on, brotha. I hate Jiffy Lube too. Too expensive and you have to wait forever.
nhyankeefan
01-05-06, 12:56 PM
Do they still use the "dirty oil filter" trick, where they pull out an old one and show it you and scare you into getting one?
I think you mean air filter. The oil filter change is included in the service.
Hitman23
01-05-06, 01:00 PM
I had a similar problem, but in my case, it was the oil cap that they forgot to tighten. As soon as the oil got hot and the pressure built up, the cap flew off and oil spewed all over the place. I didn't get my money back, but I took it back there and got them to do it again on the house.You have alot of patience. I wasn't letting them think this was no big deal and they can band-aid the issue. By the time my oil light went on and the engine started knocking I was 35 minutes from home, it was 2:30 am and I had to wake my wife up to come get me. One top of that, I have a car with 40K miles on it completely paid off that had zero issues. I fell into a great deal and now life has been taken off of it, and who else knows what damage has been done. I just recently noticed an oil leak.
I should have let the engine seize, they would have been buyng me a new one.
Hitman23
01-05-06, 01:02 PM
I think you mean air filter. The oil filter change is included in the service.I was thinking that too. And I also think i fell for the same thing. :lol: oh well, it was like $7.
GiambiRocks
01-05-06, 01:05 PM
I, too, hate Jiffy Lube. They also tried the dirty air filter trick on me and told me I needed new wiper blades when the ones on the car were less than 6 months old.
bnorris85
01-05-06, 01:21 PM
Do they still use the "dirty oil filter" trick, where they pull out an old one and show it you and scare you into getting one?
Umm you get a new oil filter every time you change your oil there....
I think you may be confused with the air filter
Anyways ill go there for my ford bronco winter car. But for my 3000gt vr4 i do it my self. First off all jiffy lube uses fram oil filters which suck ( i use OEM or K&N). Second off all the assholes like to play with my system, or touch my electronics in the car (boost controller). :mad:
DontHateOnNumber2
01-05-06, 01:24 PM
Whoa. My dad said I should go there for an oil change about 2 weeks ago. I decided to let my girlfriend's brother do it. Later that night it was dark and my girlfriend and I were going to CVS and I was fighting with the emergency brake to go down before I turned the car on. Her brother was leaving too and thought I was gone so he started backing up, but I slammed my hand on the horn. Too late, my hood went crunch and his Jeep's tail hitch folded it like a napkin. Now I'm getting a new hood, radiator, fender, and paint job. I feel bad because he's paying for it (he didn't want his insurance to go up) but my car will be better than before. Moral is: Jiffy Lube stinks.
DontHateOnNumber2
01-05-06, 01:25 PM
Umm you get a new oil filter every time you change your oil there....
I think you may be confused with the air filter
Anyways ill go there for my ford bronco winter car. But for my 3000gt vr4 i do it my self. First off all jiffy lube uses fram oil filters which suck ( i use OEM or K&N). Second off all the assholes like to play with my system, or touch my electronics in the car (boost controller). :mad:
I've been told by countless people that Fram is one of the best. What's so bad about them? I want to know for future reference.
Hitman23
01-05-06, 01:32 PM
I just got off the phone again. I've simply asked them for a letter stating that any future problems that come up as a result of this issue, they will be responsible for. They send me this genereic POS letter referring to a warantee they can't even get me in writing. No specifics, just a generic statement that I should have regular maintenance done to my car. Once I cash my refund check, they are obsolved of all issues and this case is closed. And I'm supposed to take a verbal committment that they will be responsible? BS. I've gotten verbal committments from them and I got screwed. I can't back down on this. I'm seeing red right now. :mad:
Again, this guys tells me he's sent out many of these letters before, and never had an issue. First off, you sent out "many"? :lol: that's just great. What a company you work for. Secondly, your verbal statement means sh*t to me right now.
MassNYYfan
01-05-06, 01:42 PM
I've heard enough nightmare stories about Jiffy Lube to never go there myself... :eek:
DiMaggio5CF
01-05-06, 01:53 PM
I think you're overreacting.
bnorris85
01-05-06, 01:56 PM
I've been told by countless people that Fram is one of the best. What's so bad about them? I want to know for future reference.
Leaky Check Valves
Fram filter has a single pass filtering rate of 96%, Mobil 1 and Bosch has a single pass filtering rate of 98%.
This filter cartridge has a small outside diameter with a rather low filter element surface area (193 sqin), and features cardboard end caps that are glued in place. The rubber anti-drainback valve seals the rough metal backplate to the cardboard end cap and easily leaks, causing dirty oil to drain back into the pan. If you have a noisy valve train at startup, this filter is likely the cause. The bypass valves are plastic and are sometimes not molded correctly, which allows them to leak. The backplate has smaller and fewer oil inlet holes, which may restrict flow.
http://minimopar.knizefamily.net/oilfilterstudy.html
they also use a CARBOARD holddown instead of the typical METAL holddown like all the other filters.
Hitman23
01-05-06, 02:00 PM
I think you're overreacting.Why is that? I can't afford for my car to die, nor can I afford for me to have all my bearings changed in the engine in case the stress has caused them to start falling out. I don't think I am at all. They should be able to give me this letter. My engine was perfect until that day. 40K miles on it. Car was paid off.
DiMaggio5CF
01-05-06, 02:02 PM
Why is that? I can't afford for my car to die, nor can I afford for me to have all my bearing changed in the engine in case the stress has caused them to start falling out. I don't think I am at all. They should be able to give me this letter. My engine was perfect until that day. 40K miles on it.
I don't really think you are overreacting, but it looked like you were near the edge, and I decided to give you a little push . . . you know, for the amusement of the forum.
To be honest, you were a let-down. You didn't flip out like I had hoped.
Please try to do better next time. ;)
YankyDave
01-05-06, 02:05 PM
If I may, I had an oil change nightmare as well.
Mine was at the now defunct Monkey Wards. The moron changed my oil and all just fine and I was standing at the bay door when he grabbed the hood and tried to force it down. Unfortunately, the stand was still in the hood and the moron pulled harder and the whole thing bent and slammed shut. I stood there in utter disbelief. I slowly walked into the bay and looked at my mangled hood. The kid was just standing there staring at me. I just shook my head and laughed at him wondering exactly how many bong hits it takes to have that few brains cells.
They paid for everything but the car never looked as good.
I'm leaning more towards going to the dealership and their service department. Sure they may charge $30-$40 extra overall for service, but atleast they deal specifically with the make of car.
PinstripePride
01-05-06, 02:18 PM
I change my own oil, anyway. :D
Hitman23
01-05-06, 02:39 PM
I don't really think you are overreacting, but it looked like you were near the edge, and I decided to give you a little push . . . you know, for the amusement of the forum.
To be honest, you were a let-down. You didn't flip out like I had hoped.
Please try to do better next time. ;):lol: I've actually tried to make an effort not to do that. I'm quite proud of myself for not flipping out on the customer service reps that have been pissing me off. I dropped 1 f-bomb so far and had to listen to this guy lecture me like my dad. :lol: Toolbox.
I'm very close though. One more screw up by them and I may go insane.
Snatch Catch
01-05-06, 02:52 PM
Oh, this is about cars.
I thought it was a thread about your alternative lifestyle, Steve.
PalmerGA
01-05-06, 02:53 PM
For the past eight years, I have been letting my local Goodyear/Gemini service center maintain my vehicles. I'm sure it varies from store to store, but my guys have done an outstanding job. Lube, oil, filter, top off fluids, rotate and balance tires every 5,000 miles plus any scheduled maintenance such as tranny service, belt replacement, etc. ZERO problems.
You can't do it right in a jiffy.
Hitman23
01-05-06, 02:58 PM
I've heard enough nightmare stories about Jiffy Lube to never go there myself... :eek:Wanna hear another?
Without specifics, I know a mechanic who works on the car of an insurance representative for Jiffy Lube. During conversation, an issue like this came up. They average two major claims a month for seized engines and have to pay out on every one of them. their insurance company considered dropping them.
How scary is that?
I usually go to the Valvoline in my neighborhood. It cost $35 and and the people working there are all young punks from the neighborhood, so if they tried to screw me I'd just wring their necks. :D I've never had any complaints.
fredgmuggs
01-05-06, 03:25 PM
A friend of mine had his oil changed by a dealership. One problem..... they forgot to put the drain plug back in the drain pan and his engine seized up on the ride back home. At a different dealership I had my oil changed recently.... they replaced my oil filter without removing the original gasket which led to a messy leak. Fortunately I caught it immediately and there wasn't a problem.
My friend's engine was replaced by the dealership and my dealership refunded the cost of my oil change and offered my next oil change free of charge. On both occasions the dealerships accepted culpability for their mistakes. Unfortunately mistakes happen.... they shouldn't, but they do.
DiMaggio5CF
01-05-06, 03:31 PM
Unfortunately mistakes happen.... they shouldn't, but they do.
As long as they accept responsibility and right the wrong, it's all good.
I don't expect perfection. I do expect hard work, a good effort, and some accountability. Take care of the situation if you screw it up.
Hitman23
01-05-06, 03:37 PM
My friend's engine was replaced by the dealership and my dealership refunded the cost of my oil change and offered my next oil change free of charge. On both occasions the dealerships accepted culpability for their mistakes. Unfortunately mistakes happen.... they shouldn't, but they do.And it's great that they took responsibility. The same thing happen to me a few years ago on my previous car. They forgot to take off the old gasket. I drove a mile down the road and all of a sudden I see white smoke pouring out from behind me. What a mistake. I got it before it lost all the oil, and they refunded me that oil change plus gave me 3 more. I didn't even ask. That's customer service.
PinstripePride
01-05-06, 04:23 PM
Wanna hear another?
Without specifics, I know a mechanic who works on the car of an insurance representative for Jiffy Lube. During conversation, an issue like this came up. They average two major claims a month for seized engines and have to pay out on every one of them. their insurance company considered dropping them.
How scary is that?
Holy sh!t. :eek: :mad:
CoyoteYankee
01-05-06, 04:27 PM
I always go to Jiffy Lube and never had a problem. I usually go for what is convenient to where I live and I don't have a mechanic that I trust. Maybe I should find one!
Hitman23
01-05-06, 04:33 PM
I always go to Jiffy Lube and never had a problem. I usually go for what is convenient to where I live and I don't have a mechanic that I trust. Maybe I should find one!you're probably better at Sears or Pep Boys. I've never had a problem with Pep Boys. They've actually helped me out on alot of things.
Hitman23
01-05-06, 04:35 PM
Holy sh!t. :eek: :mad:That was my reaction when I was told the story. It's ridiculous that they don't do anything to stop this. It's not even about people getting reimbursed for it. We all depend on our cars. You can really mess up someone's life for a while if they lose their car.
Jersey Yankee
01-05-06, 04:41 PM
Steve, I hate to disagree with you, but I just may on a little bit.
For the rental car, unless you're going to sue them and spend more money on legal fees than the original $70, I doubt you'll see the reimbursement for the rental car. It's kind of like how you spend money on a vacation, take your pictures to the photo place, they ruin them, and all they give you back is unexposed film and free development.
If they can give you back $50 or even $40, you may need to take this. As to the red flags, I think that it only makes sense to refuse doing further business w/them. If there's a credible mechanic or store (Sears or a small place), please use them instead. If there's any kind of warranty for service or anything, please read about these, as perhaps someone else can offer you find one.
How long've you been going to those idiots? They likely have a second job flipping burgers, so the pay scale gets you what you paid for.
Jersey Yankee
01-05-06, 04:44 PM
Oh, this is about cars.
I thought it was a thread about your alternative lifestyle, Steve.
Dude, the thread title is about Jiffy Lube, *NOT* 10-W40!!! :gulp::O
hardrain
01-05-06, 05:46 PM
I went to Jiffy Lube once and they couldn't find my dipstick. morons.
penfold
01-05-06, 05:59 PM
I went to Jiffy Lube once and they couldn't find my dipstick. morons.
There are so many ways to spin this.....
Archer1979
01-05-06, 06:01 PM
There are so many ways to spin this.....
The easy ones are sometimes the best...
Jersey Yankee
01-05-06, 06:52 PM
I went to Jiffy Lube once and they couldn't find my dipstick. morons.
Well, in that case, I hope that you can find your own. If not, was it a female agent, at least?
PinstripePride
01-05-06, 08:20 PM
I went to Jiffy Lube once and they couldn't find my dipstick. morons.
Are you serious?
Archer1979
01-05-06, 08:23 PM
Are you serious?
It's not really their fault, the engine was cold.
hardrain
01-05-06, 08:28 PM
HaHaHa....it's true I tell ya. I have a Toyota Rav 4 and the thing is in a very hard to reach place.... (maybe I should quite while I am behind here)
Archer1979
01-05-06, 08:34 PM
You wrote:
HaHaHa....it's true I tell ya. I have a Toyota Rav 4 and the thing is in a very hard to reach place.... (maybe I should quite while I am behind here)
I read:
yada yada yada... the thing is in a very hard to reach place.... (yada yada yada... behind here)
hardrain
01-05-06, 08:35 PM
Hey Arch....How do you change someone else's quote? I thought you couldn't do that. You must know magic.
Archer1979
01-05-06, 08:37 PM
Hey Arch....How do you change someone else's quote? I thought you couldn't do that. You must know magic.
Its called blatant immaturity.
(Do you really not know?)
hardrain
01-05-06, 08:39 PM
Its called blatant immaturity.
(Did you know that the Sox are going to finish in 3rd this year?)
No. Do tell!
Casey37
01-05-06, 08:41 PM
I don't care whether it's Jiffy Lube or anybody else, every time I change my oil I check to see if the filter is new and the oil transparent.
You can't trust anybody.
Archer1979
01-05-06, 08:41 PM
I love lamp.
It's real easy. First you must learn the alphabet...
hardrain
01-05-06, 08:43 PM
Dennis Lamp?
Archer1979
01-05-06, 08:46 PM
Dennis Lamp?
:roflmao: :roflmao: :roflmao:
I've got to stop. I'm laughing so hard my wife thinks I've lost it.
hardrain
01-05-06, 08:49 PM
:roflmao: :roflmao: :roflmao:
I've got to stop. I'm laughing so hard my wife thinks I've lost it.
She must be used to it by now? no?
Dennis Lamp's career stats (http://www.baseball-reference.com/l/lampde01.shtml)
Archer1979
01-05-06, 08:52 PM
She must be used to it by now? no?
Dennis Lamp's career stats (http://www.baseball-reference.com/l/lampde01.shtml)
So aren't the kids. They've already learned to spell "competency hearing".
BTW:
http://forums.nyyfans.com/showthread.php?t=90262
hardrain
01-05-06, 08:55 PM
So aren't the kids. They've already learned to spell "competency hearing".
BTW:
http://forums.nyyfans.com/showthread.php?t=90262
Well good Lord I did miss that thread....
Luvtino
01-05-06, 11:00 PM
I am sorry for all your car troubles. And good for you for putting up a fight. I hate injustice. :( :mad:
You should call CBS and see if they have any interest for their, "Shame On You" stories. Seems like you might not be the only one with a big and legitimate beef against Jiffy Lube. This would give them a ton of negative publicity.
And I have never used them and now never will so that is one potential customer they lost. Cheers to you!! :gulp:
MassNYYfan
01-05-06, 11:23 PM
Mine was at the now defunct Monkey Wards.
I never knew anybody other than my dad called the place that.
I'll be damned.
:D
Casey at the Bat
01-05-06, 11:29 PM
I have used jiffy lube for the past 7 years or so on two different cars, and have never had a problem with them. As a matter of fact, they were the ones who first warned me that my radiator was leaking, and told me I should go get it checked out by my mechanic. The radiator eventually busted and I had to get it replaced, but since I don't open the hood of my car EVER, if it weren't for them, I would have never known until it was too late. My current car has 215,000 miles on it, and nearly every oil change was done at jiffy lube.
Hitman23
01-06-06, 10:38 AM
Steve, I hate to disagree with you, but I just may on a little bit.
For the rental car, unless you're going to sue them and spend more money on legal fees than the original $70, I doubt you'll see the reimbursement for the rental car. It's kind of like how you spend money on a vacation, take your pictures to the photo place, they ruin them, and all they give you back is unexposed film and free development.
If they can give you back $50 or even $40, you may need to take this. As to the red flags, I think that it only makes sense to refuse doing further business w/them. If there's a credible mechanic or store (Sears or a small place), please use them instead. If there's any kind of warranty for service or anything, please read about these, as perhaps someone else can offer you find one.
How long've you been going to those idiots? They likely have a second job flipping burgers, so the pay scale gets you what you paid for.I got the money for the rental car, and I should have gotten it. I lost mine because of their mistake. I did get it, it just took two months. The $70 is for the reimbursement on the service they performed. i was unsatisfied and wanted a refund.
This is the first and last time I will ever go there.
Hitman23
01-06-06, 10:52 AM
I am sorry for all your car troubles. And good for you for putting up a fight. I hate injustice. :( :mad:
You should call CBS and see if they have any interest for their, "Shame On You" stories. Seems like you might not be the only one with a big and legitimate beef against Jiffy Lube. This would give them a ton of negative publicity.
And I have never used them and now never will so that is one potential customer they lost. Cheers to you!! :gulp:See this is the purpose of this thread. They refuse to work with me and try to make up for the problems they caused, then I'm doing this. And there are a few people in this thread who have said they won't go now. Mission accomplished. :D
patrick.o
01-06-06, 11:01 AM
Jiffy Lube gives the entire 'oil change specialist' industry a bad rep. Of course for the most part the industry deserves it's bad rep, but that's another matter altogether. Once my mother had her oil done there and they didn't even fill up her oil or put a new filter on! Luckily she knew something was wrong right away and only drove like that for maybe a quarter mile.
As someone who worked in the auto industry for a long time I can tell you the safest and best place to go for an oil change is almost always the dealer. Even if you have a trusted repair shop you take your vehicle to, the regular mechanic isn't likely to be wasting his time and knowledge on oil changes; more often than not it's the guy who knows the least and has the least experience who handles the routine minor stuff, ie the kid who was sweeping the garage bay out when you arrived. The dealer is almost never the cheapest option, but for a difference of a few bucks it's money well spent.
However, on the occasions when I'm overdue and can't wait for an appointment, Valvoline Instant Oil Change has done an excellent job for me. They're very professional, check for leaks and check your oil pressure gauge after they're done to make sure they didn't screw anything up, and they take care of a lot of little things for free while you're there, like topping off your wiper fluid, checking your tire pressure, and checking your air filter (and of course trying to sell you a new one, but hey). Overall I like them a lot and they are the only quick lube type place I have any sort of comfort level at.
Jersey Yankee
01-06-06, 04:18 PM
Hey Arch.... You must know magic.
Yeah, he and Mystic Merlin. :P
Jersey Yankee
01-06-06, 04:21 PM
I got the money for the rental car, and I should have gotten it. I lost mine because of their mistake. I did get it, it just took two months. The $70 is for the reimbursement on the service they performed. i was unsatisfied and wanted a refund.
This is the first and last time I will ever go there.
Sounds good, and glad that this at least cleared up ... eventually. With the way you've described it, I'd equate the Jiffy Lube boyz w/those burger flippers at the greaseburger joints who can't even get your order right.
Best of luck with your car, and life in general. :)
Jersey Yankee
01-06-06, 04:23 PM
Jiffy Lube gives the entire 'oil change specialist' industry a bad rep. Of course for the most part the industry deserves it's bad rep, but that's another matter altogether. Once my mother had her oil done there and they didn't even fill up her oil or put a new filter on! Luckily she knew something was wrong right away and only drove like that for maybe a quarter mile.
As someone who worked in the auto industry for a long time I can tell you the safest and best place to go for an oil change is almost always the dealer. Even if you have a trusted repair shop you take your vehicle to, the regular mechanic isn't likely to be wasting his time and knowledge on oil changes; more often than not it's the guy who knows the least and has the least experience who handles the routine minor stuff, ie the kid who was sweeping the garage bay out when you arrived. The dealer is almost never the cheapest option, but for a difference of a few bucks it's money well spent.
However, on the occasions when I'm overdue and can't wait for an appointment, Valvoline Instant Oil Change has done an excellent job for me. They're very professional, check for leaks and check your oil pressure gauge after they're done to make sure they didn't screw anything up, and they take care of a lot of little things for free while you're there, like topping off your wiper fluid, checking your tire pressure, and checking your air filter (and of course trying to sell you a new one, but hey). Overall I like them a lot and they are the only quick lube type place I have any sort of comfort level at.
So what's the difference in price between your car dealer (or another one that sells the same model), Jiffy Lube, Sears and some of these other places?
However, on the occasions when I'm overdue and can't wait for an appointment, Valvoline Instant Oil Change has done an excellent job for me. They're very professional, check for leaks and check your oil pressure gauge after they're done to make sure they didn't screw anything up, and they take care of a lot of little things for free while you're there, like topping off your wiper fluid, checking your tire pressure, and checking your air filter (and of course trying to sell you a new one, but hey). Overall I like them a lot and they are the only quick lube type place I have any sort of comfort level at.
I agree 100%. I've always taken my car to VIOC and they are AWESOME. The guys are always professional, they even make you initial your receipt that they showed you the dipstick after the oil change.
montrealer
01-06-06, 04:31 PM
My lazyness finally caught up to me...
I brought my car to Jiffy Lube one day for an oil change, and the idiot mechanic who worked on my car forgot to tighten the filter. All my oil leaked out and the engine started knocking a few days later. Luckily I shut it off in time to save it from seizing but the potential damage to my car probably won't be noticable until something happens. Anyway, the good news is my mechanic filled up the oil and it's running like nothing happened. But I am still fighting Jiffy Lube for what I'm owed. A reimbursement for my rental car and the so-called "Service" done to my car. This multi-billion dollar corporation (they are a daughter company for Shell) is arguing over $70. Apparently they refuse to pay for the entire service done to may car, just for the oil filter that fell off and the oil I lost. To me, it only seems fair that since I obviously am extremely unsatisfied with the service done to my car I should receive a full refeund, but they refuse. Not to mention it took two months for me to get what I did get for the rental and the oil change.
Funny thing, over the next week or so as I had to explain where my car was to numerous people, I happened to hear story after story about how this has happened to alot of people. And when I origionally called them to complain about the problem they told me "usually when this happens, it happens when you first ride off the ramp, not a few days later". I'm sorry, "USUALLY"? Does this happen often enough where they know when it's supposed to? It's not that hard to believe it could have just taken a few days to get loose enough to fall off, plus I know synthetic oil can run a little further dry then regular oil, but to tell me "usually" sends up a HUGE red flag.
So.... just wanted to warn everyone, it's worth the extra few dollars to go to someone you know, and don't get lazy. Eff Jiffy Lube. :mad:
Don`t have them up here...but just hearing the name made the old A-hole tighten up.No need to be Jiffy in that area.
SheffRocks11
01-06-06, 08:05 PM
Jiffy lube sucks! We had to wait there for like 2 hours just to get our oil changed!
LittlePuckBoy
01-06-06, 09:01 PM
Well, I get a new oil filter every time. Don't you? :confused:
Probably talking about the air filter trick. Or the brown transmission fluid trick. There's always something.
Dooley Womack
01-06-06, 10:05 PM
Never been to one, Steve, and now I can assure I never will go to one. Hope all works out well with your wheels.
patrick.o
01-06-06, 11:49 PM
So what's the difference in price between your car dealer (or another one that sells the same model), Jiffy Lube, Sears and some of these other places?
Here in central CT an ultra cheap oil change goes for about $15.99 for a 4 cylinder car and tops out at maybe $30. My V6 Toyota Camry is $22.95 at the dealer and $29.95 at VIOC. My V6 Nissan Frontier is a couple dollars more at the dealer and about the same at VIOC. (actually, VIOC is $5 cheaper than that, because if you go to their website there is always a $5.00 off coupon you can print and take with you)
mr. baskums
01-07-06, 10:42 AM
The last time I went to Jiffy Lube they forgot to completely reattach the covering underneath the engine. A day later while driving down the highway I hear a scraping noise coming from under the car. I pull over and see the thing hanging and scraped up pretty good. I brought it to the dealer and the first thing they asked me was if I'd been to an instant oil change. They charged me $20 to reattach it
I always get the oil changed at the dealer now. Jiffy Lube sucks.
Wow - lots of you have problems. Ours runs very smoothly here - in and out quick and they do a good job. However, the only reason I go there is because I can't change the oil on my car due to the location of the filter......the car has to be up and the wheel turned. I do the truck oil changes myself.
fredgmuggs
01-07-06, 11:03 AM
Wow - lots of you have problems. Ours runs very smoothly here - in and out quick and they do a good job. However, the only reason I go there is because I can't change the oil on my car due to the location of the filter......the car has to be up and the wheel turned. I do the truck oil changes myself.
My Honda's oil filter is a bear to change without a lift.... but even if I had easy access to it I wouldn't do it myself anyway..... figuring my time, the cost of the oil and filter and the issue of disposing of the drain oil, it's just not worth it to me to do it myself...... and it only costs about $25 to get it done at the dealership.
Does anyone know where I might find some Jiffy Lube coupons?
fredgmuggs
01-07-06, 11:33 AM
I found a Jiffy Lube Sucks website...hard to believe one exist, doesn't it? ;)
http://jiffylubesucks.tharmon.com/
Jersey Yankee
01-07-06, 01:47 PM
I found a Jiffy Lube Sucks website...hard to believe one exist, doesn't it? ;)
http://jiffylubesucks.tharmon.com/
So *THAT'S* what Hitman23 does in his spare time. I knew it!!! :gulp::O
Hitman23
03-31-06, 12:44 PM
Okay, so the problem has come back! Just like I thought. My bearings are leaking and I'm losing oil pressure. The engine is knocking and my light is going on and off. I have oil pouring out of the intake manifold.
Case re-opened. I have to go to war with these f*cktards again. What fun it will be. woo.....hoo.
YankeeClemens22
03-31-06, 12:57 PM
Show em who's boss!
Hitman23
03-31-06, 01:12 PM
Show em who's boss!I am not backing down this time for nothing. Twice this problem has caused me to lose my car. I just don't feel safe driving it anymore.
PeteRFNY
03-31-06, 01:17 PM
We go to a Citgo Lube Center, they always do a fabulous job of lubricating and filling. Hey, there's not much difference between the oil change industry and the porn industry, is there?
On a side (but related) note, a friend of mine once went to Meineke for one of their $19.99 muffler deals...it fell off as he was pulling out of the Meineke garage!
Boogiedown Bomber
03-31-06, 01:20 PM
that sucks. it was funny that i saw this thread, b/c earlier, i went to a Jiffy Lube to get my oil change. however, it was a 45 minute wait, and the counter guy didn't know ................ about my car...even though we have seen this guy four times previously. i think i'm gonna hit a Valvoline joint instead. sorry that sh*t happened to you Hitman.
mitch300
03-31-06, 01:25 PM
I use Jiffy lube when I can't get to my dealership. I have never had a problem and the service is quick.
Hitman23
03-31-06, 01:43 PM
I took the car down to a different mechanic today just because I sprung the leak and it was really the only place I could. This guys tells me he's used to dealing with them and he talks about this kind of problem all the time. Once again proving to you that far too many people have had issues with this company. How the hell hey are still in business really confuses me.
penfold
03-31-06, 02:42 PM
I took the car down to a different mechanic today just because I sprung the leak and it was really the only place I could. This guys tells me he's used to dealing with them and he talks about this kind of problem all the time. Once again proving to you that far too many people have had issues with this company. How the hell hey are still in business really confuses me.
I suspect the answer is a national advertising campaign combined with paying minimum wage to employees who are promised training but given none.
Not that any of that helps you. Sorry. I really sympathize. I hope you can find a mechanic that you really trust.
corynnmarie
03-31-06, 02:52 PM
I really hate big chain places like Jiffy Lube. I get my oil changed at a little local place and my tires done at a local chain. Anything else gets done at the dealership.
My for oil changes, I love my little local place. It very new, very comfortable and they know me by name. They never try to sell me something I don't need, but if something truly needs doing, they make sure it gets done. For free, they vacuum my vehicle and wash inside/outside windows. It's maybe a touch more expensive than some place like Jiffy Lube, but it's worth it.
jnewmark
04-01-06, 07:07 AM
I've actually started taking it back to the dealership for oil changes and tire rotations now. I'm usually dead against that, but it's actually not badly priced at all, and with the coupons they've been sending me, it's actually cheaper than Jiffy Lube. And last time I brought it in, they pulled a nail out of my tire and patched it for free, so that bought them some credibility.
I started doing this years ago when the dealerships started competing more with the quick oil change places. In fact, most of them now have separate oil change bay doors where you can get in and out in 30 minutes, without having to make an appointment. We just bought a new Toyota Scion and the dealership gives you the first 3 oil changes on the house, and if they can't get you done right away, the give you a loner car free of charge. You won't get that at Jiffy Lube.
DontHateOnNumber2
04-01-06, 10:39 AM
I started doing this years ago when the dealerships started competing more with the quick oil change places. In fact, most of them now have separate oil change bay doors where you can get in and out in 30 minutes, without having to make an appointment. We just bought a new Toyota Scion and the dealership gives you the first 3 oil changes on the house, and if they can't get you done right away, the give you a loner car free of charge. You won't get that at Jiffy Lube.
That sounds cool but I went to the dealer to see about changing my transmission fluid and it was upwards of $200 because it's done with "state-of-the-art equipment" and they add a "conditioner." So I was wondering, does Jiffy Lube change transmission fluid and if so how much does it usually cost?
jnewmark
04-02-06, 09:55 AM
That sounds cool but I went to the dealer to see about changing my transmission fluid and it was upwards of $200 because it's done with "state-of-the-art equipment" and they add a "conditioner." So I was wondering, does Jiffy Lube change transmission fluid and if so how much does it usually cost?
Jiffy Lube and other places like it do a variety of other service things other than changing your oil. However, I would not personaly use them for anything else than oil changes. The employees are not highly trained mechanics like you will find at a dealership.
DontHateOnNumber2
04-02-06, 12:06 PM
Jiffy Lube and other places like it do a variety of other service things other than changing your oil. However, I would not personaly use them for anything else than oil changes. The employees are not highly trained mechanics like you will find at a dealership.
So I'd be better off sending my car to the dealer for the transmission fluid too? :giveup:
jnewmark
04-02-06, 05:05 PM
So I'd be better off sending my car to the dealer for the transmission fluid too? :giveup:
I could'nt really say. I have never used any of those quick change oil places for anything other than oil changes,wiper blade replacement, air tire pressure, etc. Maybe you could get an estimate first from Jiffy Lube?:dunno:
Bozidar
04-02-06, 05:49 PM
I haven't gone to Jiffy Lube since they forgot to put the drain bolt back into my transmission fluid. Dumbasses.
I have no idea why you are all so upset about Jiffy Lube.
I mean, it's not Great Lube or Excellent Lube or even Super Duper Lube. It's only Jiffy Lube. Jiffy is two notches down from Good.
Ease off, they are performing as advertised.
joposada
04-03-06, 05:53 PM
I've been getting my oil changed and other car services performed at the Alexandria, VA Jiffy Lube for three years and have no complaints. But I'm not a car guy, so maybe they're screwing stuff up and I just don't know about it.
The Jiffy Lube guys once locked my keys in the car. Real pain in the behind. They always try to sell me extra services too- the must keep drums of brown and pink transmission fluid around so they can sell those flush jobs to women.
DontHateOnNumber2
04-04-06, 07:57 AM
The Jiffy Lube guys once locked my keys in the car. Real pain in the behind. They always try to sell me extra services too- the must keep drums of brown and pink transmission fluid around so they can sell those flush jobs to women.
Well, I'm not a woman but I may want to flush out my transmission fluid there. It may be cheaper than the dealer's charge and the closest Jiffy Lube from me is only about 15 minutes away if not less.
Irascible Yankee Fan
04-04-06, 09:36 AM
I took the car down to a different mechanic today just because I sprung the leak and it was really the only place I could. This guys tells me he's used to dealing with them and he talks about this kind of problem all the time. Once again proving to you that far too many people have had issues with this company. How the hell hey are still in business really confuses me.
Steve...How are things going with this? One thing to realize (if you don't already), is that most Jiffy Lubes are franchises. In my area, most Jiffy Lubes are owned by companies who own a large number of the Jiffy Lube franchises...they must carry insurance for these instances. Many times, the company who owns the frnachises will give you a hard time, and not want to submit the issue to their insurance company...for the reasons youstated a while back in this thread. They simply do not want their insurance rates to go up, or do not want to get their policy cancelled.
I work for an insurance company, and when I was working field claims, I paid for about 10 new engines over a two year period for similar issues to what you have. The company I work for eventually cancelled their policy for that particular group of Jiffy Lubes.
The bottom line is that you must insist that they pass this to their liability carrier and then fight with them. One option for you is to involve a mechanical mitigation company. If Jiffy refuses to pay or to turn to their insuirance company, you can hire the mechanical mitigation company to come out and determine the cause of the isseu you have. These companies are usually retained by insurance companies, but I think an individual could hire them as well. Here is a link to the company I have used: http://www.centroinspection.com/
Push hard...you will win. If the insurance company gives you any trouble, threaten with a complaint to the department of insurance in your state.
YankeeGalSC
04-04-06, 05:38 PM
When I lived in Cali. I took my car to Jiffy lube. The plug to the oil pan wasn't tight enough and all the oil leaked out. I'd parked my car for a week while on vacation and when I got back I didn't know this happened. So when I started up the car and it started knocking, I kept gunning it knowing I'd just got the oil changed. Unfortunately, it spun a bearing and I had to get a rebuilt engine (this was in 1994). I didn't pursue taking them to court due to the fact I was moving out of state. Also, I put about 150,000 miles on that rebuilt engine. I sold the car over a year ago and it is still running fine. The rebuilt engine was probably better than the original.
Hitman23
04-05-06, 11:27 AM
Steve...How are things going with this? One thing to realize (if you don't already), is that most Jiffy Lubes are franchises. In my area, most Jiffy Lubes are owned by companies who own a large number of the Jiffy Lube franchises...they must carry insurance for these instances. Many times, the company who owns the frnachises will give you a hard time, and not want to submit the issue to their insurance company...for the reasons youstated a while back in this thread. They simply do not want their insurance rates to go up, or do not want to get their policy cancelled.
I work for an insurance company, and when I was working field claims, I paid for about 10 new engines over a two year period for similar issues to what you have. The company I work for eventually cancelled their policy for that particular group of Jiffy Lubes.
The bottom line is that you must insist that they pass this to their liability carrier and then fight with them. One option for you is to involve a mechanical mitigation company. If Jiffy refuses to pay or to turn to their insuirance company, you can hire the mechanical mitigation company to come out and determine the cause of the isseu you have. These companies are usually retained by insurance companies, but I think an individual could hire them as well. Here is a link to the company I have used: http://www.centroinspection.com/
Push hard...you will win. If the insurance company gives you any trouble, threaten with a complaint to the department of insurance in your state.Thanks for the info. :D
Right now I'm waiting for the mechanic and the customer sales rep to work out exactly what's wrong, what caused it and for Jiffy Lube to admit fault. I gotta get a written estimate by my mechanic as well. I'm trying to be nice this time around (to an extent) hoping to have them work with me. One way or another it sounds like I'm gonna get compensated for this. Either a new engine or they total my car.
Irascible Yankee Fan
04-05-06, 03:49 PM
Right now I'm waiting for the mechanic and the customer sales rep to work out exactly what's wrong, what caused it and for Jiffy Lube to admit fault. I gotta get a written estimate by my mechanic as well. I'm trying to be nice this time around (to an extent) hoping to have them work with me. One way or another it sounds like I'm gonna get compensated for this. Either a new engine or they total my car.
You said the car has 40K miles? What year and make is it? I would be surprised if they totalled it. Just make sure they don't try and depreciate a new engine on you. What we used to do is consider the life of an engine at 100k miles, and then depreciate the mileage the car had on it. They say you should only be put back to the position you were in prior to the incident, so in your case it could be 40% depreciation. Some people accept this and move on (I would never accept this). Most fought and we either agreed to no depreciation for a remanufactured engine, or took a smaller amount for a brand new factory engine. No matter what, whoever does the repair should give you a warranty.
You always get further with kindness up front, but sometimes you have to bring them hell.
Good luck and post back if you need any other info as I have lots of experience with this exact situation.
Hitman23
04-07-06, 03:28 PM
The car has 40K miles on it, but it's also a 91. I stepped in some sh*t and got a good deal. Some lady owned it and rarely used it.
In a shocking turn of events I'm being told that they're about to settle with me. So it's either going to be a new engine or a check for the value of the car. I'll know on monday.
Hitman23
04-14-06, 03:48 PM
You said the car has 40K miles? What year and make is it? I would be surprised if they totalled it. Just make sure they don't try and depreciate a new engine on you. What we used to do is consider the life of an engine at 100k miles, and then depreciate the mileage the car had on it. They say you should only be put back to the position you were in prior to the incident, so in your case it could be 40% depreciation. Some people accept this and move on (I would never accept this). Most fought and we either agreed to no depreciation for a remanufactured engine, or took a smaller amount for a brand new factory engine. No matter what, whoever does the repair should give you a warranty.
You always get further with kindness up front, but sometimes you have to bring them hell.
Good luck and post back if you need any other info as I have lots of experience with this exact situation.I got an offer. $1900 or a replacement engine with 90K miles on it. The funny thing is they tell me fair market value is $2700 for the car. But they will not budge on the $1900. I don't understand, shouldn't they be liable to offer me what it would take to get into a similar car since they ruined mine? I've dealt with insurance claims before. i had my car totalled by a drunken idiot and they gave me fair market value. But this guy is trying to tell me "this is how the insurance claim works and there's no negotiation."
Irascible Yankee Fan
04-15-06, 08:16 AM
I got an offer. $1900 or a replacement engine with 90K miles on it. The funny thing is they tell me fair market value is $2700 for the car. But they will not budge on the $1900. I don't understand, shouldn't they be liable to offer me what it would take to get into a similar car since they ruined mine? I've dealt with insurance claims before. i had my car totalled by a drunken idiot and they gave me fair market value. But this guy is trying to tell me "this is how the insurance claim works and there's no negotiation."
Well, I can not say that I am surprised. If you opt for the replacement engine, make sure there is some kind of guarantee from the insurance company and the shop who does the work...I am almost certain the shop will not want to do this based on the "new" engine having so many miles.
The insurance company is playing hard ball now...everything in insurance is a negotiation. The thing that surprised me is that they actually told you what they felt the fair market value was. Most insurance companies use a company called CCC to get valuations done on cars that are total losses. You should demand that they send you a written valuation so you can see the numbers for yourself...whether they used CCC, another company, or just pulled it from a NADA book or the like. You can also check www.nada.com to see if the value they gave is close to what it should be.
Did they advise why the offer less than fair market value? Are the saying you had a percetage of blame in this case? I would not accept the offer and start the climb up the management ladder with the insurance company. A threat to contact the state insurance commissioner sometimes will get then to deal more fairly.
Stick to your guns until you get what you want ($2700), or a fair explaination that satisifes you that the current offer is fair.
Good Luck
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